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Elective Unit
BSBCMM511
Communicate with influence
60 hours
Elective Unit
Communication Skills
Unit Overview
This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.
Learning Outcomes
- •Present information persuasively to diverse audiences
- •Develop influential communication strategies
- •Lead and participate effectively in meetings
- •Negotiate outcomes with clients and stakeholders
- •Use digital communication tools effectively
Key Topics Covered
Persuasive Techniques
- • Influence strategies
- • Persuasion principles
- • Stakeholder analysis
Presentation Skills
- • Audience engagement
- • Visual communication
- • Public speaking
Negotiation
- • Negotiation strategies
- • Win-win outcomes
- • Conflict management
Digital Communication
- • Social media influence
- • Video presentations
- • Online networking
Assessment
This unit is typically assessed through:
- •Persuasive presentations to stakeholders
- •Meeting facilitation exercises
- •Negotiation role-play scenarios